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Support - Troubleshooting
Dirk Dashing
Will Dirk Dashing run on my machine?
How
do I install the full version of the game?
Why am I having errors when I try to install your program?
Why does the game run so slow?
Why
does the game background shear or wave as it scrolls?
How
do I fix the jerky game scrolling?
Why don't I have any sound?
Why is the picture black, distorted, or otherwise messed up?
Will Dirk Dashing run on my
machine?
The minimum requirements for Dirk Dashing are listed on the
download page.
In Windows, if you want to see
if your machine qualifies, go to your desktop, right-click on My Computer,
and select Properties. The System Properties window should appear,
with the General tab selected by default. Listed in this tab are the
operating system version, CPU, and RAM. Compare these properties to
our minimum requirements to see if your machine meets the requirements.
How do I
install the full version of the game?
When you purchase Dirk
Dashing, you will be given a download link to the setup file containing
the rest of the game content. This file should be installed into the
same directory where the trial version of the game is installed on your
machine. In other words, both the trial version and the part 2 setup
file must be installed into the same directory on your computer.
Why
am I having errors when I try to install your program?
The usual cause of
this problem is that the file download was incomplete. Check
the size of the setup file against the size given on our download page to make sure they match.
Why does the game run so slow?
The
most frequent cause of this problem is that the machine is does not meet the
minimum system requirements for the game. Refer to the question above.
If the game does meet
the minimum system requirements, but the game still runs slow, then it
might be that OpenGL acceleration is disabled on your system. Check to
see that your video hardware is configured properly.
If you are running on Windows, you can check it as follows:
- Go to Start->Settings->Control Panel, then click on Display.
- Go to the Settings tab, click on the Advanced button
- Go to the Troubleshooting tab
- Move the Hardware Acceleration slider to Full
- Click OK
If you are running on Linux,
refer to the documentation for your distribution.
You should also update your video driver to ensure you are running with the latest
version. On Windows, you can do this through the Windows Update feature of your
operating system (usually found under the Start menu). You can also do
this by checking the video card manufacturer's web site.
Why does
the game background shear or wave as it scrolls?
The most frequent cause of
this problem is that the video card driver is not configured to sync with
the vertical retrace of the monitor.
If you are running Windows:
-
Right-click on the desktop
and select Properties.
-
Click on the Settings tab,
then click on the Advanced button. Depending on your video card,
look for a tab for your NVIDIA or ATI video card or a tab for OpenGL
settings. Click on that tab, then look for an option that will
enable syncing with the vertical retrace. It may contain the
terms "VBlank", "vsync", or "vertical
retrace".
If you are running Linux:
-
If you have a NVIDIA card,
run the nvidia-settings utility. Under OpenGL Settings, check
the "Sync to VBlank" box.
-
If you have a ATI card,
run the aticonfig utility.
For more information, refer to
the video card manufacturer's web site or documentation.
How can
I fix the jerky game scrolling?
The jerky scrolling could be
caused by a number of things. Run through this checklist and see if
any of these suggestions help.
-
Close or stop any programs
that may be running in the background, like your weekly virus scan, CD
or MP3 player, instant messaging program, BitTorrent client, etc.
-
Disable any anti-aliasing
or other high-performance OpenGL settings (to find these settings on
your computer, refer to the question above)
-
If you are running in
Fullscreen mode
-
On Linux, try changing
your monitor refresh rate to a lower frequency
-
Try disabling the
vertical retrace sync (refer to the previous question)
-
Try running in
Windowed mode - uncheck the Fullscreen box on the Options screen
in Dirk Dashing)
-
If you are running in
Windowed mode
-
On Linux, try changing
your monitor refresh rate to a lower frequency
-
Try running in
Windowed mode - uncheck the Fullscreen box on the Options screen
in Dirk Dashing)
Why don't I have any sound?
First, check the
volume settings on your computer. You should check both
the volume control in your operating system, as well as the volume
setting on your speakers (if any). Also, check to see that
playback has not been muted.
If
the volume levels are ok and the sound has not been muted, then check the
sound setting in the game. In the Choose Options screen, there are options for turning both sound and music on/off.
If you are using Linspire as
your operating system, try running the game with the following command:
Why is the picture black, distorted, or otherwise messed up?
There
may be a problem with your video driver. You should update your video driver to ensure you are running with the latest
version. You can do this through the Windows Update feature of your
operating system (usually found under the Start menu). You can also do
this by checking the video card manufacturer's web site.
If
that doesn't help, then check your color setting. Our
games support 16-bit, 24-bit, and 32-bit color settings. If your current setting is causing problems, try another
setting. In Windows, you can do this by going to the Control Panel and selecting
Display. Go to the Settings tab and change the Colors setting to one
of the other settings that we support.
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