Support - Registering

What is registration?

Registration is the process of paying for software that is published as shareware.  All of my games are published as shareware, which means that you can download the game and try it for free.  When you play the game on a trial basis, you see enough of the game to get an idea of what the game is like, but you do not have access to all of the game's features and extras.

In order to play the full version of the game, you must register it.  When you register your copy of the game, I will send you a registration e-mail containing either a registration code or a download link to the full version of the game. You then have unlimited access to all of the game's features.

How do I register my software?

To register your copy of a game, you must purchase it.  Click here if you have questions about purchasing one of my games.

Where do I enter my registration code?

Some of my older games (namely Word Play and the old 2003 edition of Fashion Cents) required a registration code to unlock the full version of the game. The new versions do not use registration codes; instead, I deliver the full version as a separate download. If you are a previous customer of one of these games and would like to upgrade, send me an e-mail with your full name, e-mail address, order number, and the name of the product.  Once I verify your information, I will resend your registration e-mail to you within 24 hours.

Can I use my registration code on more than one computer?

Yes.  Like I could stop you...

I buy software too, and I hate it when companies force me to purchase multiple copies of their products. My policy is one copy per household. You can pay for it once and use it on all the computers you own.  But you're not allowed to share your registration codes with your friends and neighbors - they have to purchase their own.

What do I do if I've lost my registration e-mail?

Send me an e-mail with your full name, e-mail address, order number, and the name of the product.  Once I verify your information, I will resend your registration e-mail to you within 24 hours.

It is best to print out your registration e-mail when you get it, just so you have a copy somewhere that is not on your computer.

I've paid for my product, but you still haven't sent me my registration e-mail!

Normally my payment system sends your registration e-mail as soon as your order is complete. If you haven't received your game, you may want to check your e-mail or spam filter (if you are using one) to see if the registration e-mail was blocked or mistakenly classified as junk mail. Usually, this is the primary reason our customers fail to receive their registration e-mails... especially with AOL users.

If you checked your spam filter and still haven't received your registration e-mail, then please send me an e-mail with your full name, the e-mail address you ordered with, the product you purchased, and the order number you were given at the time your purchased. If you have an alternate e-mail or a telephone number, provide that as well (so that I have some way to contact you if there's a problem).

Sometimes a customer will provide an incorrect e-mail address, or their internet service provider will block my e-mails.  My first response is to resend the e-mail. If the e-mail bounces, I will attempt to contact you using the alternate e-mail address or telephone number you provided.

If you are an AOL user, 

AOL has made many modifications to their email systems and most are because of the recent problems with spam or unwanted email and viruses. Although many of these changes have been great improvements, they have also caused major problems for companies such as My Game Company whose emails you have requested but are being blocked because of AOL filtering systems.

Here is what you can do to ensure you receive my e-mails.  Go to the e-mail filter and spam settings (click here for a picture of what this screen looks like in AOL 9.0) and make the following modifications:

• Filtering - In AOL 9.0, the graphics and links in all emails have been disabled for your protection.  Unfortunately, this setting will prevent you from receiving many legitimate e-mails, including mine.  To solve this problem, uncheck the option to "Block mail containing pictures or files".

• Address book - Add info@mygamecompany.com to your AOL address book.  This is the best way to avoid all of the new blocking rules in AOL, and to ensure that you will receive my e-mails.

AOL users who are not receiving their registration e-mails should update their e-mail filter and spam settings, as noted above, and then contact me and request me to resend your registration e-mail.