Support - Registering

What is registration?

Registration is the process of paying for software that is published as shareware.  All of our games are published as shareware, which means that you can download the game and try it for free.  When you play the game on a trial basis, you see enough of the game to get an idea of what the game is like, but you do not have access to all of the game's features and extras.

In order to play the full version of the game, you must register it.  When you register your copy of the game, we will send you a registration e-mail containing either a registration code or a download link to the full version of the game. You then have unlimited access to all of the game's features.

How do I register my software?

To register your copy of a game, you must purchase it.  Click here if you have questions about purchasing one of our games.

Where do I enter my registration code?

Some of our games require a registration code to unlock the full version of the game. On the registration screen of those games, click on the Register button. Enter your name and registration code exactly as they appear in your registration e-mail.

Can I use my registration code on more than one computer?

Yes.  Like we could stop you...

We are consumers too, and we hate it when companies force us to purchase multiple copies of their products.  Our policy is one copy per household.  You can pay for it once and use it on all the computers you own.  But you're not allowed to share your registration codes with your friends and neighbors - they have to purchase their own.

What do I do if I've lost my registration e-mail?

Send us an e-mail with your full name, e-mail address, order number, and the name of the product.  Once we verify your information, we will resend your registration e-mail to you within 24 hours.

It is best to print out your registration e-mail when you get it, just so you have a copy somewhere that is not on your computer.

I've paid for my product, but you still haven't sent me my registration e-mail!

Our normal system is to send your registration e-mail as soon as we receive your purchase information.  Because we currently operate on a part-time basis, we may not immediately receive your information.  We do our best to respond within 24 hours.

If you haven't received your registration e-mail within 24 hours, you may want to check your e-mail or spam filter (if you are using one) to see if the registration e-mail was blocked or mistakenly classified as junk mail. Usually, this is the primary reason our customers fail to receive their registration e-mails... especially with AOL users.

If it has been more than 24 hours and you haven't received your registration e-mail, then please send us an e-mail with your full name, the e-mail address you ordered with, the product you purchased, and the order number you were given at the time your purchased. If you have an alternate e-mail or a telephone number, provide that as well (so that we have some way to contact you if there's a problem).

Sometimes a customer will provide an incorrect e-mail address, or their internet service provider will block our e-mails.  Our first response is to resend the e-mail. If the e-mail bounces, we will attempt to contact you using the alternate e-mail address or telephone number you provided.

If you are an AOL user, 

AOL has made many modifications to their email systems and most are because of the recent problems with spam or unwanted email and viruses. Although many of these changes have been great improvements, they have also caused major problems for companies such as My Game Company whose emails you have requested but are being blocked because of AOL filtering systems.

Here is what you can do to ensure you receive our e-mails.  Go to the e-mail filter and spam settings (click here for a picture of what this screen looks like in AOL 9.0) and make the following modifications:

• Filtering - In AOL 9.0, the graphics and links in all emails have been disabled for your protection.  Unfortunately, this setting will prevent you from receiving many legitimate e-mails, including ours.  To solve this problem, uncheck the option to "Block mail containing pictures or files".

• Address book - Add info@mygamecompany.com to your AOL address book.  This is the best way to avoid all of the new blocking rules in AOL, and to ensure that you will receive our e-mails.

AOL users who are not receiving their registration e-mails should update their e-mail filter and spam settings, as noted above, and then contact us and request us resend your registration e-mail.

The registration code you sent me doesn't work.  What's wrong?

Our registration codes are based on the name you provide us.  The normal reason a code doesn't work is that the name and code you entered do not match.  This could be because of a mistype when you registered.

The first thing to do is to try your code again.  Make sure you enter the name and code EXACTLY as they appear in your registration e-mail, using the same capitalization and punctuation.  Be sure to include any dashes when you enter the registration code itself.

If you still have problems, then e-mail us the name and code you are entering.  Be sure to include your order number in your e-mail.  We'll let you know what the problem is, or we will issue you a new code.