Support - Business
never heard of your company before. How do I know I can trust you?
Great question! I'm so glad
First, I am
committed to families. This sets me apart
from other online game companies. When you visit other game sites online, you
don't always know what you're going to get. But unlike them, I provide color-coded ratings to help you know if a game is safe for
your children or if it contains material that you might find
objectionable - before you download and run it. Also,
not allow any third-party advertising on my web site, so you
and your children can safely browse my site without worrying
about what they might see.
Second, I am a BBB
accredited business. I invested time and money to earn my accreditation because
I wanted to demonstrate that I am reliable and trustworthy. I operate according to the BBB's strict
accreditation standards for respecting your personal privacy and
safeguarding information you share with me. You can read my privacy
policy for more details about that. As a small one-man business,
I perhaps appreciate my customers more than most large companies
do. So I go out of my way to earn my customers' trust and to
support my customers when they have a problem.
Third, I am a
developer member of the Association
of Software Professionals (ASP). My membership guarantees
that my software meets the ASP's standards for software quality
and reliability. This means that my games are virus-free, and
that I do not bundle third-party software like spyware and adware
with my games.
Fourth, when you
purchase one of the games I have developed through my online
store, you will do so through BMT
Micro. BMT Micro is a well-known e-commerce provider for many online
businesses, and they provide a safe
and secure payment system for our web site. In fact, I will never
see your credit card information - that's how secure it is.
Fifth, many of the
other games I carry on my site (not developed by me) are provided through Big
Fish Games, a large, well-known company with a good, well-established
reputation and BBB accreditation. When you purchase these games,
you will do so through their payment systems. Other games on my site were obtained directly from the developers, who also use
BMT Micro or Plimus
well-known and well-respected payment provider) for their payment
are you located?
My Game Company is
located in San Diego, California, USA. My address is:
Mesa, California 91943-2306 USA
don't you have a phone number?
As an independent game
developer, I currently operate My Game Company on a part-time
basis. My business is growing, but has not yet reached the point
where I can earn a living from it. So I have to work a second job
to pay the bills. Because of this, I don't have a
phone number for the business. If I had a phone number, you would
probably get an answering machine most of the time anyway. So
until I can keep regular business hours, I choose to minimize my expenses by foregoing a phone line.
You can always reach
me by e-mail. I do my best to respond as quickly as
I can, usually within 24 hours