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Support

Need some help with a game made by My Game Company? I may not have a tech support team working 24/7, but who wants to talk to a clueless tech support guy anyway? I'm the guy who wrote the game. There is nobody better qualified to help you than me!

I've put together a support center here with several resources to help you:

Frequently Asked Questions - Browse through the FAQs to see if I already answered your question.

Forums - Visit my discussion forums, where you can get help from community members.

E-mail me - Can't find what you're looking for? Or you would rather talk to someone than hunt for answers on your own? E-mail me at info@mygamecompany.com! I do my best to respond quickly, and I am well-motivated to help. I value my customers. You're the only reason I stay in business!


Frequently Asked Questions

I've posted some of the most frequently asked questions here, and I've organized them in categories to make them easy to find.  Please browse the lists below and find your question.

Troubleshooting a Specific Game:

The Adventures of Rick Rocket

Dirk Dashing

Fashion Cents Deluxe

Fashion Cents Gents

Fashion Cents

Word Play

 

Support for other games, sold by Big Fish Games

 

For other games sold on my site, if you're not sure who to ask for help, e-mail me. I can probably put you in touch with the right person.

General Questions

About our Business

I've never heard of your company before. How do I know I can trust you?

Where are you located?
Why don't you have a phone number?

Downloading and Installing

How do I download your products?
The file is too big for me to download - what can I do?
Can I get the product on a CD-ROM?

Purchasing

I want to purchase your software.  How do I pay for it?
Can I pay by post (snail mail)?
Can I pay by telephone?
Can I pay for one copy and install it on multiple computers?
Can I buy and install an add-on pack without purchasing the full game?

Registering

What is registration?
How do I register my software?
Where do I enter my registration code?
Can I use my registration code on more than one computer?
What do I do if I've lost my registration code?
I've paid for my product, but you still haven't sent me my registration e-mail!

Other

Affiliates

Company Policies

Privacy Policy

Didn't find what you were looking for?  Click here to e-mail us.

Testimonials

"You have the #1 game site on the web. I can't say thank you enough... you have always answered my emails very timely and I appreciate that. I really pray that your website continues to grow. Again thank you!!!" - Dawn

"Thank you so much for all your help... I was wondering if there was anywhere on your internet site you can send a customer report because you were so much help." - Lauren

"Firstly, thank you very much for your reply, I have never received such an efficient and prompt response as yours! I have downloaded the files and all is working wonderfully." - Lynda

"Thanks so much for taking the extra time to help me out. Hope your company appreciates your dedication to customer service. It is, unfortunately, quite rare these days." - Susan

"Thank you... I have since recommended your site to a few friends and hope that you will now get other orders through us." - Jo