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Frequently Asked Questions - browse through the FAQs to see if we already answered your question.

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Frequently Asked Questions

We have posted some of the most frequently asked questions here, and we have organized them in categories to make them easy to find. Please browse the lists below and find your question.

Troubleshooting a Specific Game:

The Adventures of Rick Rocket

Dirk Dashing

Fashion Cents Deluxe

Fashion Cents

Word Play

Other games, sold by PlayFirst™

Other games, sold by Big Fish Games™

Other games, sold by Game Center Solution™

General Questions

Downloading and Installing

How do I download your products?
The file is too big for me to download - what can I do?
Can I get the product on a CD-ROM?

Purchasing

I want to purchase your software. How do I pay for it?
Can I pay by post (snail mail)?
Can I pay by telephone?
Can I pay for one copy and install it on multiple computers?
Can I buy and install an add-on pack without purchasing the full game?

Registering

What is registration?
How do I register my software?
Where do I enter my registration code?
Can I use my registration code on more than one computer?
What do I do if I've lost my registration code?
I've paid for my product, but you still haven't sent me my registration e-mail!

The registration code you sent me doesn't work. What's wrong?

Other

Company Policies

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